Q & A
How do I place my first order?
Your first order? Don't worry ! Our site is very simple to use. Step by step you are guided automatically. If you may require more assistance, please send us an e-mail at webshop@lyonnaisepharma.fr where you will put your contact telephon number and your location and we will call you back at your desired time to assist you online.
Is it SAFE to pay online with my Creditcard ?
yes, all information related to your order, and including the online payment by credit card, are protected. When you place an order using your credit card, the information is secured and encrypted as it is exchanged using the secure SSL connection. We can also process your payment at our french business hours by phone if needed. Call +33 1 70 61 43 42
How to track my order?
To track your package, just go the selected freighter when you have process your order and put your tracking n° (if exists) that we have sent you by e-mail or that you can find on your personnal account / orders.
How to create an account on the website?
You can create your account directly on the homepage. Then please fill in the form to create your account with your personal info, as well as your e-mail address. Then, choose your confidential password, that you will confirm twice.You then have to confirm the creation of your account. To do this, click at the bottom of your screen, on the "confirm" button.
How can I change my e-mail address or any other personnal info?
First, you have to log sign in. Then click on your name top left of page, then click on the desired link. You must "confirm" your changes before to leave the personnal info account page.
If I experience a problem on the site, who should I contact?
You can contact Lyonnaisepharma Customer Service, by e-mail, by clicking on the "contact us". You can also contact our Customer Service department by phone at our french business hours by phone +33 1 70 61 43 42 (we speak english)
What are the delays and shipping fees?
Lyonnaisepharma will process your order immediately; You will receive your order according the freight method you have chosen (from 48h to several week).
Shipping fees vary depending on your location and special offers.